SweetwaterFly Rods - Purchasing, Payment Options & Returns

MAKING FIRST CONTACT - Placing the Order

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This main purpose of this site is to showcase the variety of selection and craftsmanship in building high quality fly rods for those that have a desire to own the best equipment with which to enjoy the sport of

Fly Fishing - "The Quiet Sport"

In other words, this is a "custom fly rod shop" where you can get what you want, just the way you want it. 

More details on the custom options on the

"Rod Blanks Available" page on this site. 

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E-MAILS: (SweetwaterFlyRod@aol.com)    BEST WAY..!!

Please describe what you are looking for as best as possible and I will respond promptly. Please include your FIRST and LAST names, plus a phone number for contact purposes.

PHONE CALLS:  540.691.6290  (Cell)  Feel free to call and inquire about a custom fly rod that you are interested in having built or need additional info about one found on my site that was a ONE-of-a-KIND, as-built Fly Rod ready for immediate sale.

 

You can call anytime during the day from 9:00 am until 8:00 pm EST.  You can text me as well at the same cell number if you wish.

If you call and I don't immedaitely respond, please leave a message, pronounce your name clearly and please slow down when leaving your phone number. Texting is good here too! - however, still tell me who you are and how I can help you.

PRICING:   

GRAPHITE & FIBERGLASS rod pricing for Fresh or Saltwater models is difficult since these builds will all be quite different based upon what each client desires. That is why the customer will get a personal one-on-one discussion with me about what they would like to have designed and built.  When all of the details have been decided upon, a proposal will be generated and submitted to the client showing all the design items and the cost to build the rod requested.

CONSTRUCTION TIME FRAME

Delivery of the completed customized rod is mainly dependent upon the work load in the shop at the time the client places the order.

The customer will be notified by E-MAIL  & TEXT when work begins on their specific rod order. Updates will be delivered at various times during the build. Any issue on my part that will have a major effect on the rod delivery will be conveyed to the customer as promptly as possible.

DESIGN CHANGES

Any design changes to the custom rod will be considered only when received by e-mail notification and if the construction has not advanced to a point that the change would not be feasable. Design changes may incur additional fees.

 

SHIPPING-HANDLING & INSURANCE: 

Completed rods will be securely packaged and shipped by USPS, Priority and fully insured. Currently, as of Feb 2020, USPS rod shipping costs are at approximately $28.00 for a 36" long box and weighing 5 lbs. I will package and ship completed rods after FINAL payment has been received in as little time as possible. ------------------------------------------------------------

PLEASE ENSURE THAT YOUR SHIPPING ADDRESS AS SHOWN IN YOUR   PAYPAL PAYMENT   IS CORRECT FOR WHERE YOU WANT THE ROD TO BE SHIPPED. Sweetwater Fly Rods WILL NOT BE RESPONSIBLE FOR MISDIRECTED SHIPMENTS TO THE WRONG ADDRESS. 

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ROD CASES: 

Each Custom Graphite or Fiberglass rod will be supplied with a heavy denier canvas covered PVC tube with a cloth divider inside for the sections. In the future, an option will be available for a Black, Powder Coated  Aluminum rod tube with shiny brass ends with a cloth rod bag for those desiring this style of protective case. Both of the rod case styles are made in the USA by Clear Creek.

ONE-of-a-KIND, as-built Fly Rods: 

On occasion I will have various models of high quality fly rods available for immediate sale "as built." 

These will be displayed in my "STORE" once they are completed and can be personalized for an additional fee if desired. 

Personalization, such as a name or quote, etc. will be an option for these for an additional $15.00. The personalization will delay shipment by approximately one week due to the curing of the epoxy finish over the applied decal.

HOW TO TAKE CARE OF YOUR NEW FLY ROD

Please read these two articles by Tom Kirkman --"PREVENTING BROKEN RODS" and "ROD FAILURE".

Both articles are in one PDF file and can be down loaded as needed for future reference. Reading these articles will give the new owner, or even a well seasoned one, some good insight on what can happen to a rod blank to weaken it, why one breaks at the wrong time and a lot of info on how not to do the things that endanger the life of your new fly rod.....!

PAYMENT METHODS for Custom Fly Rods

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After all of the design details have been worked out and a cost finalized, I will send an initial PayPal invoice to the clients e-mail address, along with an e-mail and text, with all of the purchasing details clearly shown. A PayPal invoice can be used even without the client having a PayPal account. That way, the client can use any credit card thay wish if it's accepted by PayPal. Therefore, I don't need to have the CC numbers in my possession.

This initial invoice will be for the minimum 50% deposit of the total selling price and will be required to secure the order. The deposit is NOT refundable once work has begun on the rod requested.  If for some unforseen reason I can't start immediately after receiving the deposit, the client will be notified by

E-MAIL  & TEXT of a possible start time in the near future and if necessary, adjustments about the order can be made at that time.

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Postal Money Orders as well as Cashier's Checks

will also be accepted methods for payment.  

Personal checks will be accepted but must clear all banks prior to the start of any rod construction. This time frame is approximately 7-10 days.

COD is not a payment option.

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and CASHIER'S CHECKS

Please have these methods of payment to state the "Pay to the order of"    name as 

Charles M. Armontrout 

1907 Hot Springs Road,

Covington, VA   24426.

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The client will be notified when I have received any of the above payments.

 

SALES & USE TAX: Virginia residents will be assessed the 5.3% Sales & Use Tax on their purchases. 

CLIENT NOTIFICATION OF COMPLETED ROD

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Within a week or so of the rod completion, the client will be notified by E-MAIL & TEXT along with a 2nd PayPal invoice for the balance due, if there is any. At this time the balance of the selling price will be required prior to final delivery. 

If final payment is not received within 7 calendar

days of the initial notifications, another notice

will be sent.  After 5 calendar days from

the 2nd notification . . . . . .

I reserve the right to offer the rod or rods to other customers at my discretion.

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RETURNS or CANCELLATIONS of CUSTOM RODS:

Fly rods ordered that are to be heavily customized with special reel seats, exotic woods, unique guides systems, unique thread color schemes or snake skins, cannot be returned or have deposits refunded for obvious reasons. It will very well be a beautiful creation but it may not be desired by someone else. So purchase responsibly with this in mind as no returns or refunds of deposits will be considered any time after the order is finalized and work begun. 

RETURNS of ONE-of-a-KIND, as-built Fly Rods:

On occasion I will have various models of high quality fly rods available that will be for sale "as built" for immediate shipment. These are permitted to be returned if they are sent back in the same new, and unused condition in which they were received by the customer. Returns for these rods must be post marked within a 10-Calendar day time frame from the customer's initial receipt of the rod. Customer will be responsible for the return Shipping, Handling & Insurance sufficient to cover the cost of the fly rod.

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IMPORTANT NOTE for RETURNED as-built RODS

PLEASE INSURE the rod shipment for 100% OF THE PURCHASE VALUE-this is for your benefit!- Also choose a delivery option that requires a signature at time of delivery at my location. This signature option is a must as it prevents the delivery guy or gal from just dropping it off wherever they want to, or even not at all, and then using the excuse that no signature was requested!  --  Without a tracking number and a signature requirement for me at time of delivery, I WILL NOT BE RESPONSIBLE FOR ANY LOST, STOLEN or MIS-DELIVERED ITEMS.  IT WILL BE THE ROD OWNER THAT FILES A CLAIM FOR REIMBURSEMENT THROUGH AN INSURANCE CLAIM AGAINST THE LOST ROD SHIPMENT.

Please see the document under "Fly Rod Warranty" for more details - Link Below.......

Once the rod is received, the rod will be inspected and any adjustments needed will be made prior to the monetary refund. Refunds will be sent by mail in the form of a Cashiers Check made out to the original purchaser.  

PLEASE MAKE CONTACT WITH ME BY TEXT OR PHONE CALL PRIOR TO RETURNING A ROD SO I CAN BE EXPECTING THE SHIPMENT. 

Please return the fly rod to my shop address below:

Sweetwater Fly Rods

Charles Armontrout

1907 Hot Springs 

Covington, VA  24426

PHOTOGRAPHS:

For the purpose of record keeping, 

all completed rods are photographed in detail,

files are archived and hard copy prints are 

placed in the client's file before the rod

is shipped out.

ALL FLY RODS, REEL SEATS w/ WOOD INSERTS AND OTHER ITEMS LISTED ON THIS SITE ARE EACH HANDCRAFTED BY ME.   I do not resell any products that I don't create myself to ensure the highest quality control. The reel seat hardware for my fly rods is crafted by Joel Lemke. His "metal artwork" is like jewelry that adorns my fly rod creation.

 E-Mail------SweetwaterFlyRod@aol.com        Covington, VA